C3 · CUSTOMER SERVICE
Respond to customers faster, without losing the human touch.
We classify incoming requests, route them to the right person and prepare responses using approved information. The cases that need judgement are escalated, not automated.
Email · Contact forms · Helpdesk · CRM · Knowledge base
What it handles
Classification
Each request tagged by topic, urgency and customer as it arrives.
Routing
Sent to the right team with the right priority, instead of waiting in a shared inbox.
Draft replies
Responses prepared from approved information, ready to review and send.
Order and account lookups
Order status, deliveries and invoices pulled from your systems into the reply.
Escalation
Sensitive or complex cases passed to people, with the context already gathered.
Reporting
Volumes, response times and recurring issues visible without manual counting.
Faster answers. People where they matter.
Routine questions are answered quickly and consistently. Your team spends its time on the conversations that need experience and judgement.
How it works
01
Assessment
A fixed-fee review of your requests: channels, volumes, recurring questions, response times and a baseline.
02
Agreed scope
What the solution does, what stays with your team, how success is measured and the fixed project fee.
03
Build in 2–4 weeks
Connected to your systems, tested with real examples and validated by the people who will use it.
04
Measure and hand over
Results compared with the baseline, solution documented and handed over, support available.
Customer service FAQ
Will AI reply to customers on its own?
Only where you decide. By default, replies are drafted for your team to review and send.
Which tools does it work with?
Email, contact forms, helpdesk tools and CRMs you already use.
How do you keep answers accurate?
Replies are prepared from approved information and your own systems, with references your team can check.
Can it handle several languages?
Multilingual requests can be handled. The languages are agreed and tested during the assessment.
What about customer data?
It stays in your environment, with access and AI services agreed with your IT team.
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